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Data Deletion

Last updated: 27 September 2026

1. Overview

BeeHeard ("BeeHeard", "we", "us") is operated by BeeHeard Pty Ltd (beeheard.ai). This page explains how you can disconnect your social media accounts from BeeHeard and request deletion of your personal data.

You have the right to request deletion of your data at any time. We comply with the Australian Privacy Principles (APPs) and Meta Platform Terms on data handling.

2. What Data We Hold

When you use BeeHeard, we may store:

  • Your account details (name, email, password hash)
  • Facebook and Instagram access tokens (used only to publish content you explicitly create)
  • LinkedIn access tokens (same purpose)
  • The Facebook Page ID and Instagram Business Account ID you connected
  • Content you created in the app (posts, captions, videos, images, brand framework)
  • Publish history and scheduling records

We do not collect your friends, followers, messages, or any engagement data. We do not sell or share your data with third parties.

3. Disconnect Your Social Accounts (Self-Service)

To immediately disconnect your social platforms from BeeHeard while keeping your BeeHeard account active:

  • Facebook / Instagram: Sign in and open the Planner → find the Meta connection card → click Disconnect. This removes your Facebook and Instagram tokens from our database immediately.
  • LinkedIn: Same page → find the LinkedIn connection card (or the Company Page card) → click Disconnect. This deletes the stored LinkedIn tokens for that connection from BeeHeard immediately. It does not revoke BeeHeard in your LinkedIn account; use LinkedIn's settings below for that.
  • From Facebook's side: You can also revoke BeeHeard from Facebook Settings → Business Integrations. Removing it there and disconnecting in BeeHeard both work — either revokes the token.
  • From LinkedIn's side: Revoke at LinkedIn Data Sharing Settings. LinkedIn gives BeeHeard one authorisation per LinkedIn account, so revoking it there disconnects your personal posting and your Company Page posting together.

Disconnecting removes the tokens and account IDs from our database immediately. Your BeeHeard account, drafts, and content remain intact in case you want to reconnect later.

4. Delete Your Entire Account and All Data

To permanently delete your BeeHeard account and every piece of data we hold about you:

  1. Email us at hello@beeheard.ai from the email address registered to your BeeHeard account.
  2. Use the subject line: Data Deletion Request.
  3. In the message body, confirm you'd like your account and all associated data permanently deleted.

We will:

  • Acknowledge your request within 2 business days
  • Complete the deletion within 30 days, as required under the Australian Privacy Act
  • Send confirmation email once deletion is complete

Note: some data may be retained in encrypted backups for up to 90 days before being cycled out. After that, all data is permanently removed.

5. What Gets Deleted

A full deletion request removes:

  • Your BeeHeard account and login credentials
  • All Facebook, Instagram, and LinkedIn access tokens
  • All saved Page / Business Account IDs
  • All posts, drafts, scheduled content, and publish history
  • All saved ideas (videos, documents, voice notes, quotes, testimonials)
  • Your SPEAK framework, brand voice, and Ideal Persona data
  • Photos and media you uploaded
  • Any AI-generated content, feedback records, and learning data tied to your account

Content that has already been published to Facebook, Instagram, or LinkedIn remains on those platforms — we cannot delete posts that have gone live on external services. To remove those, delete them from within the respective app.

6. Removing BeeHeard from Facebook / Instagram

If you only want to remove BeeHeard from your Facebook and Instagram accounts (without deleting your BeeHeard account), follow these steps:

  1. Log in to Facebook
  2. Go to Settings → Business Integrations
  3. Find BeeHeard in the list. If you connected before our rebrand it may still appear as SPEAK Studio App - that is the same app.
  4. Click Remove

Removing the app in Facebook revokes our access at Meta's end straight away, so we can no longer publish to your Page or Instagram account. We are not notified when you do this, so the stored connection record stays in our database until you either disconnect in the Planner or email us at hello@beeheard.ai and we will remove it.

7. Contact Us

For any data deletion question or concern:

8. Your Other Privacy Rights

Beyond deletion, you also have the right to:

See our Privacy Policy for the full details of how we handle your data.